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Europe

13

Nov

2018

IT Service Desk Specialist - Rotterdam, NL

The IT Service Desk Specialist is the first point of contact for all day-to-day IT issues. He/she represents the location towards the global IT department as well as representing the global IT department within the location. He/she takes ownership for, registers, solves and escalates IT issues and addresses all kinds of service requests in the IT area. The IT Service Desk Specialist is responsible for the availability and the maintenance of client computers, the network (LAN), and the phone system.

Responsibilities 

Main focus areas are as follows:

  • Guarantee the addressing and ownership all incoming IT-related questions, incidents, requests and ensure appropriate, timely and efficient processing based on Service Desk procedures and documented best practices in order to optimize the state of the IT infrastructure and maintain the quality of IT services.

  • Ensure up-to-date inventory and administration of IT hardware assets and software licenses using the designated tools and based on Configuration Management procedures.

  • Ensure the appropriate application of security procedures in the area of access management, user account management, permissions assignment based on applicable security procedures

  • Ensure ongoing provision of user instruction, training, documentation and communication in cooperation with the other IT functions, to contribute to the leveraged and proper use of IT systems as well as the awareness of IT policies.

  • Safeguard the appropriate operational availability and proper functioning of IT services based on (where applicable) documented Service Level Agreements, in order to achieve continuous business value and business process stability.

     

Qualifications 

Education and/or Experience:

  • Associates degree to Bachelor’s degree in an ICT or other technical or administrative area from college or university is desirable

  • 2 to 5 years of applicable experience in a hands-on IT support position and acting in an international corporate IT environment. Education can be compensated by proven experience. Microsoft (MCDST) and /or ITIL certification is an advantage.

     

Knowledge and Skills:

  • Deep knowledge of Windows 10 OS and Office 365 environments.

  • Basic knowledge of client/server concepts, LAN concepts, WAN concepts and datacenter concepts, Cisco LAN equipment.

  • Knowledge of IT support processes in general and from ITIL processes (IT Infrastructure Library) in particular.

  • Fluent in both Dutch and English language (word and writing).

  • Ability to translate technical IT language into comprehensive user language.

  • Knowledge of Exchange and Active Directory preferred

 

Our Offer 

  • An interesting job with perspectives and opportunities for your professional development

  • Attractive remuneration and benefits package

  • An international, highly motivated team with a spirit of performance, connectedness & appreciation

 

Please note, that we check references and ask for you recent VOG (Declaration of Behavior)

If you want to be part of a fast growing global company, please send your resume via email to: sollicitaties@almatis.com


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13

Nov

2018

IT Service Desk Specialist - Frankfurt, DE

The IT Service Desk Specialist is the first point of contact for all day-to-day IT issues. He/she represents the location towards the global IT department as well as representing the global IT department within the location. He/she takes ownership for, registers, solves and escalates IT issues and addresses all kinds of service requests in the IT area. The IT Service Desk Specialist is responsible for the availability and the maintenance of client computers, the network (LAN), and the phone system.

Responsibilities

 Main focus areas are as follows:

  • Guarantee the addressing and ownership all incoming IT-related questions, incidents, requests and ensure appropriate, timely and efficient processing based on Service Desk procedures and documented best practices in order to optimize the state of the IT infrastructure and maintain the quality of IT services.

  • Ensure up-to-date inventory and administration of IT hardware assets and software licenses using the designated tools and based on Configuration Management procedures.

  • Ensure the appropriate application of security procedures in the area of access management, user account management, permissions assignment based on applicable security procedures

  • Ensure ongoing provision of user instruction, training, documentation and communication in cooperation with the other IT functions, to contribute to the leveraged and proper use of IT systems as well as the awareness of IT policies.

  • Safeguard the appropriate operational availability and proper functioning of IT services based on (where applicable) documented Service Level Agreements, in order to achieve continuous business value and business process stability.

     

Qualifications

 Education and/or Experience:

  • Associates degree to Bachelor’s degree in an ICT or other technical or administrative area from college or university is desirable

  • 2 to 5 years of applicable experience in a hands-on IT support position and acting in an international corporate IT environment. Education can be compensated by proven experience. Microsoft (MCDST) and /or ITIL certification is an advantage.

     

Knowledge and Skills:

  • Deep knowledge of Windows 10 OS and Office 365 environments.

  • Basic knowledge of client/server concepts, LAN concepts, WAN concepts and datacenter concepts, Cisco LAN equipment.

  • Knowledge of IT support processes in general and from ITIL processes (IT Infrastructure Library) in particular.

  • Fluent in both German and English language (word and writing).

  • Ability to translate technical IT language into comprehensive user language.

  • Knowledge of Exchange and Active Directory preferred

 

Our Offer      

  • An interesting job with perspectives and opportunities for your professional development

 

  • Attractive remuneration and benefits package

  • An international, highly motivated team with a spirit of performance, connectedness & appreciation

 

If you want to be part of a fast growing global company, please send your resume via email to: Global.HumanResources@almatis.com


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