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Asia

25

Jun

2019

Customer Service Representative - Iwakuni - Iwakuni, JP

This position is responsible to manage all aspects of the day to day customer relationship, act as first point of contact and attract potential customers

Responsibilities

  • Manage all aspects of the day to day customer relationship in close co-operation with responsible Regional Account Manager and
    applicable Almatis departments in line with global customer service procedures and Company strategies.#
  • Manage customer orders from receipt of customer’s purchase order to delivery at customer’s dock including all relevant
    documentation. Respond to requests and questions regarding orders, products, samples, account information.
  • Receive and enter product or service complaints, follow up on complaint resolution, expedite corrective actions and frequently
    communicate with customers to ensure an excellent standard of service.
  • Act as first point of contact and establish strong relationship with assigned customers.
  • Attract potential customers by answering product and service questions.
  • Handle customer complaints, handle sample requests and track orders.

Qualifications

Education and/or Experience:

  • Bachelor’s Degree preferred or Associate’s Degree with a minimum of (3) to (5) years related experience and/or training; or
    equivalent combination of education and experience.
  • Preferred seasoned business expert with profound understanding of the customer service function and its integration with other
    business areas such as Demand Planning, Operations, Transportation or Logistics.

Knowledge and Skills:

  • Customer Focus (orients activities according to internal/external customer needs).
  • Profit Focus/Results Orientation (own work as well as result and profit of the Company).
  • Network Thinking (recognized things that belong together; demonstrates systematic thinking and doing; considers dependencies
    and correlations).
  • Forward Thinking (challenges existing procedures, etc. and contributes creative ideas for improvement).
  • Team Player
  • Strong Communication Skills
  • Willing adapts routines to changed requirement; able to deal with frequent change, delays, or unexpected events

Our Offer

  • An interesting job with perspectives and opportunities for your professional development
  • Attractive remuneration and benefits package
  • An international, highly motivated team with a spirit of performance, connectedness & appreciation

If you want to be part of a fast growing global company, please send your resume via email to: Global.HumanResources@almatis.com


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31

Oct

2018

Lean Expert (m/f) - Iwakuni, JP

The Lean Manager supports the location and functions in building the necessary capabilities and in developing the required (leadership) behavior. The main objective is to coach the local management, create focus and drive/support process improvement across the disciplines. He/she leads the lean transformation program for the location(s) to accelerate lean in Almatis. The Lean Mangager supports and challenges the levels of ambition in actions and results and he trains the local organization.

Responsibilities

 Main focus areas are as follows:

  • Create roadmap for the location and execute transformation program on-time and in-budget in close cooperation with the Operations Manager/Location Management and DIR AMS / Corporate ABS functions.

  • Identify and implement lean tools and methods specific to the local problems and objectives.

  • Train employees and coach leaders on the tools, methods and required (leadership) behaviors.

  • Identify, with local management, focus areas and coach local managers in the execution of targeted improvement projects to achieve breakthrough results.

  • Organize and lead Kaizen events.   

  • Assess risks and/or violations and drive corrective and preventive actions with responsible management.

  • Continuously improve own skills and competences to be one step ahead of the local organization and be able to lead through own example.

 

Qualifications

 Education and/or Experience:

  • Bachelor Degree from a four (4) year college or university or related experience and/or training; or equivalent combination of education and experience.

  • Minimum Lean / 6Sigma Greenbelt; Blackbelt preferred; Qualification as a coach

  • At least, three (3) to five (5) years’ experience in Lean Management in an industrial or other engineering discipline, ideally within the process industry.

  • Leadership experience

  • Experience with execution of LEAN and/or Six Sigma process improvements

  • Native Japanese Language skills

  • Fluent in English both writing and speaking

 

Our Offer

  • An interesting job with perspectives and opportunities for your professional development

  • Attractive remuneration and benefits package

  • An international, highly motivated team with a spirit of performance, connectedness & appreciation

 

If you want to be part of a fast growing global company, please send your resume via email to: Global.HumanResources@almatis.com


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